In order to provide support for commercial grade products, software companies must create dedicated product support teams that can quickly respond to a customer’s situation and deliver comprehensive solutions. Prodigy Technologies enables its clients to focus primarily on their core initiatives by providing reliable, high-quality product support and product maintenance services to their end customers.

Our Offering

Prodigy Technologies extended product support infrastructure was specifically developed for software companies and our product support team is a combination of domain and technology experts. We deliver product support and maintenance services in the following ways:

• 24x7 Product Support & Maintenance
• Early product support and maintenance planning
• Premier enhanced application management
• Expertise in legacy application maintenance, software product maintenance, database and data warehouse support, and website and ecommerce maintenance
  
  
• Level II and III Product Support
• Remote and on-site product support
• Reactive and proactive product support
• Response time driven product support
• Troubleshooting and continuing product maintenance
• Maintenance and support for legacy application, software products, databases and data warehouses
  
  
• Network Management and Support
• Seamless integration between servers, systems and supporting network infrastructures
• Broad array of network management services
• Systems & network architecture and support planning
• 24/7 telephone network support
• On-site network management personnel
• Network monitoring and management services